Maven IT details how they optimized and reduced technology costs for a salon chain by 35% reduction in latest white paper
Since partnering with Maven IT, Alline Salon Group (ASG) has boosted salon profitability, slashed operating costs and significantly improved salon employee satisfaction and productivity.
Alline Salon Group (ASG) wanted to deliver a consistent, positive experience to their customers and employees. Mounting technology issues due to piecemeal, outdated IT infrastructure were getting in the way. A failing network was impacting payment processing and operational performance.
“Thanks to our partnership with Maven IT, our customer and employee experience is much improved in addition to the operational functionality of our salons. That has made a huge difference for us as a company.
I have no problem recommending Maven IT, especially for franchisees that have multiple locations. They really understand that particular side of the business and have been a really good partner for us.”
Mike Sarafa
CEO, Alline Salon Group
Maven IT overhauled ASG’s network design, in-store technology, connectivity, security and technology support by:
- Building a fully secure network with a reliable point of sale system critical for collecting payments
- Brokering new internet access for all salon locations
- Providing managed solutions for phones, email and network solutions encompassing wifi and firewall
- Enabling data security replete with remote monitoring and endpoint detection response features
- Administering first-level technology support through its U.S.-based technical support center
As a result, ASG reports 90% reduction in salon IT issues and significant annual cost savings. They also cite having happier stylists and repeat customers. Technology upgrades allowed for better data capture and analysis. This enabled them to discover opportunities, such as how to improve operational efficiencies, where to reallocate resources and open new stores.
